When you work in customer service in a retail store, you are expected to answer the phone, and also help customers who are in the store.
Sometimes you answer the phone, and then put it on hold as you get the information the customer is asking for.
Then a customer walks up and wants you to help them.
You forget there’s a customer waiting on the phone…
Then no one wants to pick the call up again. You know that person who has been on hold is not going to be happy.
It’s something that just happens.
Sorry for the wait, unfortunately we don’t have the coffee you are looking for.
The life of a shopgirl is so not glamorous.
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