Wednesday, August 6, 2025

A moment in my day; customer service return conundrum.

 Moments make up our minutes, hours, days and weeks. 

I thought I would try to share a moment from my day with you and see how many I can share in the next month and maybe year. 

Here is my moment from Monday.


I work in customer service for a retail store. Part of my job is to return items for customers.  On Monday a customer came in with the above moldy bread to return.  This customer let me know she didn’t like the quality of the bread.  She bought it possibly 4 weeks ago, but due to not shopping at the store often she kept the bread and receipt to return when she came back shopping.  

She didn’t seem to think that her moldy bread science experiment might not be right to return.  It took a huge effort on my part not to laugh at her.  The bread only cost $6.00, if it was me I would have just thrown it away.  

I did the return, then took a photo of the bread to show my store manager.

I am amazed at what people do sometimes. Would you have returned the bread?

Kimberly 




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